Salon Policy:

SALON POLICY

Appointments & Guests
Please attend your appointment alone. Unfortunately, friends and children are not permitted to accompany you to appointments due to insurance and space restrictions.

As the salon is located on the first floor, strollers, bicycles and scooters are not permitted inside the salon.

Cancellations & No-Shows
If you need to cancel or rearrange your appointment, we require at least 24 hours’ notice.

• Cancellation on the day of your appointment — 50% charge
• Cancellation within 2 hours of your appointment or failure to attend — 100% charge

A card number is required to secure all bookings. Your card will only be charged if our cancellation policy is breached.

Two days before your appointment, you will receive a reminder by text message and email to confirm your booking. If you cannot attend, please let us know as soon as possible so we can try to fill your appointment.

Cancellations are only accepted by phone. Emails and social media messages may not be seen in time and therefore cannot be accepted as valid cancellation notice.

If you have booked online and do not attend your appointment, the full amount may be charged to the card used to secure the booking.

If you have paid a deposit and cancel within the required 24-hour notice period, your deposit will be refunded to your account within a few days.

Late Arrivals
If you are running late, please call us and let us know as soon as possible. We will do our best to accommodate your full treatment, but depending on availability, your treatment time may need to be reduced or an alternative treatment may be offered.

Refunds & Product Exchanges
We do not offer refunds on services or treatments.

Product exchanges are only available when the product is unopened and unused and a valid receipt is provided.

Booking Fees
A booking fee may be required for larger treatments and group bookings.

Patch Tests
Patch tests are required before certain treatments if you have not previously had the treatment with us.

Patch tests are required for Tinting, Waxing, Lash Lift and Henna Brows.

Children
Due to the nature of some treatments and the limited space in our treatment rooms and reception area, children are not permitted in the treatment rooms.

Children under 12 must not be left unsupervised in the waiting area, as salon staff are unable to supervise children.

Under 16s
We do not offer Gel/Shellac treatments to clients under 16.

Piercing
All clients under 18 must attend their piercing appointment with a parent or legal guardian.